http://blog.vialogix.com/articles/2001/05/09/customers-speak-are-you-listening en-us 40 <p>Archived 2001 Vialogix article originally published in <a href="http://charlotte.bizjournals.com/charlotte/">The Charlotte Business Journal</a></p> <p>Your <span class="caps">VCR</span> madly flashes “12:00.” (Still.)</p> <p>You watch as the elevator doors rudely close on an approaching rider because you couldn’t find the “Open” button in time.</p> <p>With a grumble, you abandon your corporate intranet and take 20 minutes to search out an answer from a knowledgeable coworker.</p> <p>Sound familiar? If so, you’ve suffered poor usability and lack of customer-focused design.</p> Wed, 09 May 2001 13:00:00 -0400 urn:uuid:48ea62b1-832c-415f-ba82-9e85ae7f70bc Rob http://blog.vialogix.com/articles/2001/05/09/customers-speak-are-you-listening design